Identification of TR Racks

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When upgrading systems or debugging hardware failures it is tremendously helpful to identify the system.

Photo

  1. Please make a photo of the front of the rack.
  2. Please make a photo of the rear of the rack showing the serial number.
  3. Send both photos to us

When you have done this, you have completed 90% of the task and its usually sufficient.

Sometimes you don't have access as the system is very remote or its difficult to reach the rear side, then the steps below help.

Run the Identification Program.

  1. Download from our website the InspectSystem.zip it requires a LabVIEW 2016 Runtime Engine.
  2. If your system is older download InspectSystem2010.zip it requires a LabVIEW 2010 Runtime Engine.
  3. Unzip it
  4. Start Inspect System.exe

  5. And follow the instructions on the screen.
  6. send us the resulting textfile.

Manual gathering of the information

This assumes that you could not get the inspection routine above running, one can do nearly everything also from the command line.
  1. Open a MSDOS command prompt
  2. ping the controller by issuing ping <IP adress>
  3. retrieve the MAC Address by arp -a <IP adress>
  4. Make a screen shot and send it to us.
  5. To get the ID String issue a telnet <IP adress 2055 from the commmand prompt. The screen should go dark
  6. type there blind *IDN? and hit enter
  7. It should report the ID string, if not repeat you will see what you have typed.
  8. type CAP? and hit enter
  9. Make a screen shot and send it to us.

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